It was with great pleasure to get invited to a breakfast meeting with a customer the other day. The pancakes sure hit the spot, but so did the conversation on technology.
Customer is frustrated with an old on premise phone system that no longer meets all the business needs. The CEO is tired of hearing all the complaints, and frustrations from the staff, and looks at me to say, what do we do? We need some call center features, some wireless phone features, and a better voice mail system. I hear and read all these options out there, but none of them make sense to me.
So I took out a piece of paper to start listing all the business requirements he could think of. My feedback to him was don't worry about budget yet or technology, but let's just list out all the capabilities you are looking for or your staff is asking for. Then we took that list and start to prioritize the list so we can match technology solutions to the wish list.
This quickly brings up the discussion of on premise solutions or cloud solutions. What are the benefits of both and challenges. For the SMB clients, the cloud voice solutions sure give them a lot of capability, and you can quickly have a voice solution for home based employees, ACD and other options that would otherwise be a great deal of hardware on premise.
I assured this CEO we can get them to where they need to be with the right technology solution. My point to him was to be open minded and look at all options. There are a lot of opinions out there, and confusion. Let's spend the time to work through the strategy and then approach the tactical with the right solution. Letting the voice experts sift through all the industry options and bring forward only that which matters will save the client time and money.
There are many great solutions on the market today, let us help you find the right solution for you at the right price.
Keep it positive!
Scott Arnett
scott@arnettservicesgroup.com
www.arnettservicesgroup.com
About Me
- Scott Arnett
- Scott Arnett is an Information Technology & Security Professional Executive with over 30 years experience in IT. Scott has worked in various industries such as health care, insurance, manufacturing, broadcast, printing, and consulting and in enterprises ranging in size from $50M to $20B in revenue. Scott’s experience encompasses the following areas of specialization: Leadership, Strategy, Architecture, Business Partnership & Acumen, Process Management, Infrastructure and Security. With his broad understanding of technology and his ability to communicate successfully with both Executives and Technical Specialists, Scott has been consistently recognized as someone who not only can "Connect the Dots", but who can also create a workable solution. Scott is equally comfortable playing technical, project management/leadership and organizational leadership roles through experience gained throughout his career. Scott has previously acted in the role of CIO, CTO, and VP of IT, successfully built 9 data centers across the country, and is expert in understanding ITIL, PCI Compliance, SOX, HIPAA, FERPA, FRCP and COBIT.
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