Change Management

I read an interesting article this past week on how some of the IT "Leaders" are saying ITIL has seen the prime is on a dowward spiral.  Really?  The organizations that have embraced ITIL and found value - probably would not agree.  Yes, there are those organizations that took on ITIL and failed - but that was the approach, not the methodology nor the value it brings when done properly. 

I have talked a few times on my blog about Change Management.  If you do any ITIL - start and maintain Change Management. If you don't track your changes, then your incident response has to include finding out what changed - right?  Having a managed and structure environment really ensures your environment can quickly respond in the event something happens.  Planned or unplanned - have documentation. 

Change Management:

• Want to manage risks to the organization
• Reduce risk to a level acceptable to management
• Need to also enable the organization by quickly responding to changes
• Need to design the process accordingly
• Have a solid process

Have a great change advisory board, have full participation and do it right!  Check back again this week for my thoughts on Emergency Change.

Scott Arnett
scott.arnett@charter.net