Many times organizations take a step back and evaluate their internal tool portfolio, and ask why do they have it, or why do they spend money on the tool. Do they get what they want out of the tool? Why is it so complicated, or seem like we only get 20% out of the tool?
There are many reasons why we purchase a tool, and there are many reasons why they are not successful or never get off the shelf. Many times I find organizations purchase the tool with a single goal or objective in mind. A silo approach to the IT tool sets, instead of a holistic enterprise approach. Furthermore, many times we make the mistake and build a tool internal. What is wrong with that? Several things.
Internal tool development becomes a burden and many times more expensive that just an off the shelf tool or service. You have to have dedicated staff to maintain the tool, write the code, rewrite the code, maintain the code, and many times we don't practice change control. In addition, all this customization brings a support burden, data correlation, and many issues are now introduced.
IT Department can't afford the burden of an internal tool support, development and maintenance. My recommendation is a software as a solution that takes the support, development and maintenance out of the department. Service Now is a real champion right now, and a high recommendation.
Keep it positive!
Scott Arnett
scott.arnett@charter.net
About Me
- Scott Arnett
- Scott Arnett is an Information Technology & Security Professional Executive with over 30 years experience in IT. Scott has worked in various industries such as health care, insurance, manufacturing, broadcast, printing, and consulting and in enterprises ranging in size from $50M to $20B in revenue. Scott’s experience encompasses the following areas of specialization: Leadership, Strategy, Architecture, Business Partnership & Acumen, Process Management, Infrastructure and Security. With his broad understanding of technology and his ability to communicate successfully with both Executives and Technical Specialists, Scott has been consistently recognized as someone who not only can "Connect the Dots", but who can also create a workable solution. Scott is equally comfortable playing technical, project management/leadership and organizational leadership roles through experience gained throughout his career. Scott has previously acted in the role of CIO, CTO, and VP of IT, successfully built 9 data centers across the country, and is expert in understanding ITIL, PCI Compliance, SOX, HIPAA, FERPA, FRCP and COBIT.
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